Thank you for choosing our wooden wall-mounted storage rack. We are committed to providing our customers with high-quality products and a satisfactory shopping experience. If you are not satisfied with your purchase, please carefully read the following refund and return policy.
- Return Eligibility
You may apply for a return within 30 days of receiving the goods.
To be eligible for a return, the goods must meet the following requirements:
The goods are unused, uninstalled, and in their original condition;
The goods are free from damage, stains, or wear and tear;
The original packaging, accessories, and instructions are retained;
A valid order number or proof of purchase is provided.
If the goods do not meet the above conditions, we reserve the right to refuse the return request.
- Non-Returnable Goods
The following items are generally not eligible for return:
Installed, used, or damaged goods;
Goods damaged due to misuse, improper maintenance, or unauthorized modifications;
Custom-made or special order goods;
Clearance, promotional, or “Final Sale” goods;
Reasonable differences due to natural wood grain, color variations, and minor natural characteristics.
- Damaged or Incorrectly Shipped Goods
If you receive goods in any of the following situations:
Goods were damaged in transit;
Incorrect goods were received;
Goods have obvious manufacturing defects;
Please contact us within 7 days of receiving the goods and provide:
Order number;
Product photos;
Packaging photos;
Description of the problem.
After verification, we will provide the following options depending on the circumstances:
Free replacement;
Replacement;
Full refund.
- Refund Process
The steps to apply for a return are as follows:
Contact customer service to submit a return request;
Obtain return authorization and return address;
Send the goods back as requested;
We will receive and inspect the goods;
Refund will be arranged after approval.
Unauthorized returns may not be processed.
- Refund Method
Refunds will be processed using the original payment method.
Payment channels that support refunds include:
Credit Card
Debit Card
PayPal
Other payment methods supported by the website
Refund processing time is typically:
PayPal: 3-7 business days;
Credit/Debit Card: 5-15 business days; Actual processing time may vary depending on the processing speed of the bank or payment institution.
- Return Shipping Costs
Returns due to customer reasons
Including but not limited to:
Dislike of the product;
Incorrect purchase;
Size not as expected;
Change of purchase decision;
The customer is responsible for return shipping costs.
Returns due to seller reasons
Including but not limited to:
Damaged goods;
Quality issues with the goods;
Wrong item sent;
We will cover reasonable return shipping costs or provide a prepaid return label.
- Order Cancellation
Cancellation before shipment
Orders can be cancelled and a full refund can be obtained before shipment.
Cancellation after shipment
Orders that have been shipped will be considered returns and subject to this refund policy.
- Refusal of Packages
If a customer refuses to accept a package without a valid reason:
The original shipping cost and return shipping cost may be deducted from the refund amount;
If additional logistics costs are incurred, the customer will be responsible for those costs.
- One-Time Purchase Statement
All wooden wall-mounted storage racks sold on this website are one-time purchase items.
This website does not offer subscription services;
There are no automatic renewals or recurring charges;
Each order is an independent transaction;
No additional fees will be incurred unless the customer places a new order.
- Right to Refusal Refund
To the extent permitted by law, we reserve the right to refuse the following refund requests:
Orders with a risk of fraud;
Requests exceeding the return period;
Goods that are visibly used or damaged;
Return requests that do not comply with this policy.
We will assist you with related issues as soon as possible and strive to provide you with a satisfactory solution.
Thank you for your trust and support.