Thank you for choosing our wooden wall-mounted storage rack. This shipping policy applies to all orders placed through this website. By placing an order, you acknowledge and agree to all terms of this shipping policy.
- Order Processing Time
All orders will begin processing after successful payment.
Standard Processing Time: 1–3 business days
Orders are not processed on weekends and US public holidays.
Processing times may be extended during promotional events, peak shopping seasons, or special circumstances.
You will receive a confirmation email with tracking information after your order ships.
- Shipping Area
We only offer shipping within the United States, including:
48 contiguous states
Alaska
Hawaii
We do not offer international shipping.
If your delivery address is outside our delivery area, the system will indicate at checkout that your order cannot be completed.
- Logistics Partners
To ensure safe and fast delivery, we partner with the following US logistics providers:
UPS
FedEx
USPS
The carrier will automatically match the optimal shipping solution based on the order weight, dimensions, and delivery address.
- Estimated Delivery Time
Domestic Delivery
Standard Delivery: 3–10 business days
Remote Areas: 5–15 business days
The above times are estimates only and do not constitute a delivery guarantee.
Delivery time may be delayed due to weather, holidays, peak shipping seasons, or force majeure.
- Shipping Costs
Shipping costs will be automatically calculated and displayed on the checkout page.
Factors affecting shipping costs include:
Product weight and dimensions
Shipping address
Shipping method
Real-time shipping cost rates
Free shipping may be available during some promotional periods; please refer to the website for details.
- Tracking
After your order ships, we will send you a tracking number via email.
Customers can track their shipment status through the websites of the following logistics companies:
UPS Tracking
FedEx Tracking
USPS Tracking
Logistics information updates may be delayed by 24–72 hours.
- Disclaimer for Delayed Delivery
We will strive to ship on time, but we are not liable for delays caused by the following:
Severe weather
Natural disasters
Logistics company delays
Peak holidays
Transportation strikes
Government restrictions or policy changes
Force majeure
Incorrect or incomplete address information
- Receipt Responsibility
Customers are responsible for providing accurate and complete receipt information, including:
Receiving address
Postal code
Contact number
Recipient’s name
This website is not liable for delivery failures caused by the following:
Incorrect address
Unable to contact by phone
Recipient refuses to accept delivery
Return due to lack of signature
If the package is returned, the customer may be responsible for the reshipment costs.
- Lost or Damaged Packages
In the following situations:
Lost package
Damaged during transportation
Logistics information not updated for an extended period
Please contact customer service within 7 days of receiving the goods and provide:
Order number
Product photo
Packaging photo (if applicable)
Problem description
We will assist in investigating with the logistics company and provide resend, replacement, or refund as appropriate. 10. Transfer of Risk and Ownership
The risk of transportation transfers to the customer once the order is delivered to the logistics carrier (unless otherwise stipulated by law).
The customer should monitor the logistics status promptly and arrange for receipt.
Thank you for choosing our products. We are committed to providing you with efficient and secure domestic delivery services within the United States.